At Puro, we are committed to delivering high-quality, organic skincare products that you can trust. To ensure transparency and customer satisfaction, please review our return and exchange policy below.

General Terms:

• No Cash Refunds: We do not offer cash refunds under any circumstances.
• Eligibility: Only unused, unopened items in their original packaging are eligible for return or exchange.
• Sale & Promotion Items: Products purchased during sales or promotions are not eligible for return, exchange, or refund.
• Processing Time: Returns and exchanges will be processed within 7 working days of raising the concern.
• Return Shipping Costs: The cost of returning items will be borne by the customer.

Conditions for Exchange:

1. Defective or Damaged Products:
   • Products that arrive damaged, defective, stained, or incomplete.
   • Photographic evidence is required to validate claims.
2. Incorrect Product or Size:
   • If the product delivered does not match your order details.
3. Product Condition:
   • The product must be unused, unopened, and in its original packaging, with all labels and protective seals intact.

How to Apply for an Exchange:

1. Initiation:
   • Reach us out by scanning the QR code below, our team will be happy to assist.

1. Approval:
   • Once approved, you will receive instructions to return the product to our E-commerce Department in Lahore.
   • Customers are responsible for the cost of shipping the returned product.
2. Processing:
   • Exchanges are typically processed within 2–3 working days of receiving the returned product.
   • During busy periods, please allow up to 14 working days for processing.

Additional Notes:

• Color Variations: Slight differences in color or texture due to screen resolution or lighting during photography do not qualify for an exchange.
• Price Adjustments: If a product purchased at full price is later marked down, exchanges will only be processed at the discounted price.
• Order Cancellations: Puro reserves the right to cancel any order at any stage due to product unavailability or other unforeseen reasons. Customers will be notified via email or phone.

For any questions or assistance, reach out to us by scanning the QR code below. Thank you for choosing Puro—your trusted partner for pure, natural skincare!